Refund policy

We only accept returns on LINID garments in the event that you received a damaged product from our end. Please do refer size charts (of ready product measurements) for confirmation on sizes as product once made cannot be returned for size changes. For personalized guidance on sizing, our team is available on hello@thelinid.com.

To start a return, you can contact us at hello@thelinid.com with relevant imagery and information of your order and we will process an exchange/ refund immediately. 

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return; or we will assume that you received the product in good condition and have accepted it.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please refer sizing charts for product sizing as many LINID products are oversized. Exchanges on size will not be facilitated once ordered. 

You can always contact us for more information or sizing enquiries on at hello@thelinid.com. 

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We cannot accept returns on sale items or gift cards.

Refunds 

Refunds will be processed within 2-3 business days after the product reaches our warehouse and runs through a quality check within 24 hours. Thereafter on approval, the refund will reflect in your original payment mode within 10 business days